We offer data recovery for all external hard drives including Western Digital My Passports, Lacie Drives, G-Drives, Seagate and more! If you have an external drive that you believe has failed or is failing, bring it in for our free diagnosis.
External Hard Drive Data Recovery
External hard drives fail at a slightly higher rate than internal drives from what we have seen. We believe this is caused by the mobile nature of external hard drives. More moving of the hard drive equals a larger chance of having something physically happen to the drive that will cause failure. We offer data recovery for all external hard drives including USB, Firewire, E-sata, no name it, we offer recovery for it!
External Data Recovery Cost
We have 2 tiers for External Hard Drive Data Recovery. We always start with a diagnosis on your drive to see if it falls under our Tier 1 service or if it will require a Tier 2 recovery.
Tier 1 Data Recovery $99
Some failing drives do not require hardware data recovery tools in order to recover the data. In cases where data can be pulled off the drive using software techniques, the charge for the recovery is $99. A perfect example of this is when you have a drive that has been erased and needs recovery. Another example would be a drive that has a problem that does not allow the computer to boot from it, but the required data is accessible using just software methods. Most Tier 1 recoveries are completed within 1-3 days.
Tier 2 Data Recovery $379
If your drive does require hardware data recovery tools (software recovery is not possible) but does not require a head swap or other cleanroom service, it will fall under our Tier 2 service. We have found about 85% of drives that have failed (but have not been dropped) are recoverable without the need of a cleanroom and therefore are recoverable under our Tier 1 or Tier 2 services. Tier 2 recoveries are completed in 1-3 days after drop-off on average.
Tier 3 Data Recovery $779
Tier 3 recovery is needed when a drive requires cleanroom services such as a head swap. If your drive was dropped and failed, there is a 60% chance it will require a tier 3 recovery. If the drive was not dropped, there is only a 15% chance it will require a tier 3 recovery. Tier 3 data recoveries are completed in 10-14 days on average.
We start with our free 24 hour diagnosis on your drive. Generally we are able to let you know what Tier your hard drive falls under within 24 hours of drop off. Most Tier 1 and Tier 2 recoveries are completed in 1-3 days after approval, while Tier 3 recoveries take 10-14 days on average. If you need your data back as fast as possible, we can rush the recovery service for an additional fee.
Types of Data Recovered
During the checkin we will ask what data is most important to you. We always attempt to recover the most important data first. Once that data is recovered we attempt to recover all recoverable data. We can attempt to recover all types of data from your drive! If you are trying to recover a file type that is proprietary, we may ask for a couple example files to help “train” the recovery software what that particular file type looks like.
Symptoms of a Failing Drive
A failing external drive can cause your external drive or computer to exhibit a lot of different symptoms. The symptoms highlighted below don’t always mean you have a bad drive, but can be an indication that your drive is failing or has failed.
If you notice your external drive is making more noise than usual, it could be a sign that your hard drive is failing. If it is making unusual sounds like clicking, beeping, etc, it is almost always a sign that the external drive is failing.
Data is stored on the drive and accessed by the computer during use. If the hard drive begins to fail, the data on the drive can start disappearing randomly. It is super important to always have a backup of all your important data just in case your drive begins to fail.
Drive not Recognized
When a hard drive begins to fail it can start disappearing from the computer during use. Many times with a failing external drive, the computer will still work properly, but the failing drive will disappear randomly or not show up at all.
When a computer crashes, it can be caused by many different things. Driver issues, software conflicts, or hardware not working properly. One of the problems that can cause frequent crashing is a failing external hard drive.
External Hard Drive Deleted File Recovery
We are able to provide deleted file recovery for external drives for $99. This fee is charged after we are able to recover the contents of the drive. We can not guarantee that the data recovered will include the data you need. For more information or if you have any questions, please contact us.